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ServiceNow is Yale's next-gen IT Service Management platform.
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Current Instances

Environment URL
Production https://yale.service-now.com/
Development https://yaledevelopment.service-now.com/
Test https://yaletest.service-now.com/
Pre-Production https://yalepreproduction.service-now.com/
Training https://yaletraining.service-now.com/

Support & External Links

Process Documentation

Technical Documentation

Administrative Work Instructions

Core Setup

Releases

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