| ServiceNow is Yale's next-gen IT Service Management platform. There is content here that won't be visible if you're not authenticated & part of certain groups. See Bill West for a login and/or permissions. |
Current Instances
| Environment | URL |
|---|---|
| Production | https://yale.service-now.com/ |
| Development | https://yaledevelopment.service-now.com/ |
| Test | https://yaletest.service-now.com/ |
| Pre-Production | https://yalepreproduction.service-now.com/ |
| Training | https://yaletraining.service-now.com/ |
Support & External Links
ServiceNow Support Contact Info- Fruition Virtual Admin Support (see fruitionpartners.service-now.com Credentials)
- HI - SN Support (see hi.service-now.com Credentials)
- SN Wiki
- SN Community
- ITS 050 - Discovery Project Sharepoint
Process Documentation
Technical Documentation
Administrative Work Instructions
- Post-Clone Procedure
- How to modify groups in ServiceNow
- How to rename groups in ServiceNow
- Development, Update and Release Procedures
- Maintaining Team Lead Lists in ServiceNow
- Maintaining Service Contracts, DSPs, and Organization mappings
Core Setup
Releases
Meeting Minutes
Latest Activity
Recently Updated
-
Week of 2013-07-18
updated by Christine Costantinoyesterday at 06:27 PM
-
START - ServiceNow to Oracle API Conference Call - 2013-06-12
updated by Christine Costantinoyesterday at 06:12 PM
-
ServiceNow to Oracle API Discussion continued - 2013-06-18
updated by Christine Costantinoyesterday at 06:11 PM
-
START Replacement
updated by David Backebergyesterday at 05:41 PM
-
START - added or missed business requirements
updated by Christine Costantinoyesterday at 05:17 PM
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2013-06-17 Daily Stand-Up
updated by Chloe Turnbullyesterday at 02:32 PM
-
2013-06-18 Daily Stand-Up
updated by Chloe Turnbullyesterday at 02:31 PM
-
Configuration Item (CI) Definitions
updated by Julio Valdesyesterday at 12:17 PM
-
2013-06-24 - Process Owners Operational
created by Chloe Turnbullyesterday at 10:39 AM
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2013-06-17 - Process Owners Operational
updated by Chloe TurnbullJun 17
-
Development Guidelines (Fruition)
updated by Bill WestJun 17
-
2013-06-17 Daily Stand-Up
created by Bill WestJun 17
-
Daily Stand-Up
updated by Bill WestJun 17
-
Fix non-existent owners on ServiceNow change tickets
created by David BackebergJun 17
-
2013-06-13 - ITSM Practitioners Group
updated by Chloe TurnbullJun 14
- More

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